E-Commerce Operations Manager (TikTokShop & Shopee) - PT Gao Feng Indonesia

Join PT Gao Feng Indonesia as an E-Commerce Operations Manager and lead the strategic growth of our digital marketplace presence on TikTokShop and Shopee. In this dynamic role, you will oversee end-to-end e-commerce operations, drive sales performance, and optimize our online storefronts to maximize revenue. Based in Kembangan, Jakarta Raya, you will be part of a team dedicated to enhancing our digital footprint and delivering exceptional customer experiences.

As an E-Commerce Operations Manager, you will manage a team of e-commerce specialists, ensuring seamless operations across our platforms. You will leverage data-driven insights to refine our product listings, marketing strategies, and customer engagement tactics. With a focus on innovation and efficiency, you will play a pivotal role in scaling our e-commerce operations and achieving our business objectives.

If you are passionate about e-commerce and have a proven track record in managing digital marketplace operations, we invite you to apply for this exciting opportunity. Join us in shaping the future of online retail at PT Gao Feng Indonesia.

📋 Tanggung Jawab Pekerjaan

• Oversee end-to-end e-commerce operations on TikTokShop and Shopee, ensuring seamless performance and customer satisfaction.
• Manage and mentor a team of e-commerce specialists, providing guidance and support to achieve operational excellence.
• Develop and implement data-driven strategies to optimize product listings, marketing campaigns, and customer engagement.
• Monitor sales performance and market trends, providing actionable insights to drive revenue growth.
• Collaborate with cross-functional teams to ensure alignment with business objectives and market demands.
• Stay updated with industry trends and best practices, implementing innovative solutions to enhance our digital marketplace presence.
• Utilize tools such as Google Analytics, Meta Business Suite, and TikTokShop/Shopee Analytics to track and analyze performance metrics.
• Ensure compliance with e-commerce regulations and best practices, maintaining a high standard of operational integrity.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations, with a focus on digital marketplaces like TikTokShop and Shopee.
• Proven track record of managing and growing e-commerce platforms, driving sales performance and customer satisfaction.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent leadership and team management skills, with the ability to mentor and develop a high-performing team.
• Proficiency in using e-commerce platforms and tools such as TikTokShop/Shopee, Google Analytics, and Meta Business Suite.
• Certification in e-commerce or digital marketing is a plus.
• Fluent in English and Indonesian, with excellent communication and interpersonal skills.

🛠️ Keahlian

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